Return & Refund Policy.
14 days, prepaid labels, refunds within five working days of inspection — here is exactly how it works.
14-Day Return Policy
Most unused items may be returned within 14 days of delivery for a full refund, provided they are in resaleable condition and meet the eligibility requirements below.
Eligibility
Products must be unused, undamaged and returned in their original packaging with tags, accessories and included materials where applicable. Items that have been used or altered may not qualify.
Non-Returnable Items
Opened personal-care products, perishable or opened food items, and redeemed digital codes, memberships or software licences are generally excluded from change-of-mind returns.
Return Process
Return requests must be submitted within 14 days of delivery and should include the relevant order number and item details. Once approved, return instructions will be provided. Please wait for these instructions before sending anything back.
Return Shipping
Return shipping arrangements may vary depending on the reason for the return. Where a return is approved, customers should use the designated courier or return method provided with the return instructions.
Refund Processing
Approved refunds are generally processed within 3–5 business days after the returned item has been received and inspected. Processing times may vary depending on the applicable refund method.
Cash on Delivery Refunds
Since all orders are completed through Cash on Delivery, eligible refunds may be issued by bank transfer or another available refund method. The applicable method will be confirmed during the return process.
Damaged or Incorrect Items
Damaged, defective, missing or incorrect items should be reported within 48 hours of delivery. Photographs or other supporting information may be requested to verify the issue and determine the appropriate resolution.
Replacements
Where an item arrives damaged, defective or incorrect, a replacement may be offered where stock is available. If a replacement cannot be provided, an eligible refund may be arranged.
Inspection
Returned items may be inspected before a refund or replacement is approved. Products that do not meet the stated return conditions may be refused or may qualify for a different resolution where permitted.
Policy Updates
This Return and Refund Policy may be updated periodically to reflect changes to our products, services or applicable requirements. Consumer rights that cannot legally be excluded remain unaffected.